PRIVACY POLICY

Privacy at a Glance

At RJW Associates, we take your privacy seriously.

In simple terms:

• We only collect what we need to provide you with accounting, tax, and advisory services, and to meet our legal obligations.
• We use your information to help you—including preparing tax returns, managing your finances, and keeping you compliant.
• We don’t sell your data or share it unnecessarily.
• We do share information when required, such as with the Australian Taxation Office or trusted service providers who help us deliver our services.
• We take security seriously, using secure systems and processes to protect your information.
• You’re in control, you can request access to your information or ask us to correct it at any time.

If you have any questions about your privacy, you can contact us anytime, we’re here to help. For full details, please read the complete Privacy Policy below.

This Privacy Policy explains how RJW Associates Pty Ltd ABN 31 696 371 534 (“RJW”, “we”, “us” or “our”) collects, holds, uses and discloses personal information that you provide to us and which we collect from you. By engaging our services or using our website at www.rjwassociates.com.au (the “Website’), contacting us by email or telephone or acquiring our services (the “Service”) or engaging with us in any other way, you consent to the handling of your personal information in accordance with this Privacy Policy and any other arrangements that apply between us.

Please read this Privacy Policy carefully.

What is Personal Information?

“Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not and whether recorded in a material form or not.

The Types of Information We Collect

We collect personal information that is reasonably necessary for our business functions and activities, including:
Identity and Contact Information

• Full name, date of birth
• Residential and postal address
• Email address and telephone numbers
• Identification documents (e.g. driver’s licence, passport)

Government and Regulatory Information

• Tax File Numbers (TFNs)
• Australian Business Numbers (ABNs)
• Company, trust and superannuation details

Financial and Taxation Information

• Income, expenses, assets and liabilities
• Bank account and transaction data
• Superannuation and investment details

Sensitive Information

We may collect sensitive information where reasonably necessary, including for identity verification and AML/CTF compliance. This may include biometric verification data or information derived from identification documents.

Website and Technical Data

• IP address, browser type and device information
• Website usage behaviour via cookies and analytics tools  

We may also collect any other personal information that might be required to provide you with our services or personal information that you may volunteer.

How We Collect Personal Information  

We collect personal information by lawful and fair means, including:

• Directly from you (forms, emails, phone calls, meetings, client portals)
• When you use our website or submit online enquiries  

From third parties, including:

• The Australian Taxation Office or any other Government agency
• Financial institutions and superannuation funds 
• Your authorised representatives or advisers
• Identity verification and compliance providers
• Cloud-based accounting platforms such as but not limited to Xero and MYOB
• A parent or guardian

Where reasonable and practicable, we collect personal information directly from you.

Purposes for Which We Use Personal Information  

We collect, hold and use personal information for purposes including:

• Providing accounting, taxation, SMSF, advisory and/or audit services
• Verifying your identity and complying with anti-money laundering and counter-terrorism financing obligations
• Meeting legal, regulatory and professional requirements
• Communicating with you, including responding to enquiries
• Managing client relationships and engagement terms
• Processing transactions and billing
• Maintaining internal records and risk management processes
• Improving our services, systems and website functionality  

We may also use personal information for related secondary purposes where you would reasonably expect such use, or where otherwise permitted by law.

Consequences of Not Providing Information  

If you do not provide requested personal information, we may be unable to:

• Provide our services effectively or at all
• Verify your identity
• Meet our legal or regulatory obligations

Disclosure of Personal Information  

We may disclose personal information in connection with the purposes described above, including to:

• Government and regulatory authorities, including the Australian Taxation Office
• Professional advisers (lawyers, auditors, consultants)
• Third-party service providers, including:
• IT and cloud service providers
• Document management and e-signature platform
• Identity verification and AML providers
• Payment processors and financial institutions  

We take reasonable steps to ensure that recipients handle personal information in accordance with applicable privacy obligations.

Overseas Disclosure  

Some of our service providers may be located outside Australia. Where personal information is disclosed overseas, we take reasonable steps to ensure that the recipient complies with the Australian Privacy Principles or is subject to equivalent privacy protections.

Direct Marketing and Communications  

We may use your personal information to provide you with information about:

• Our services
• Regulatory or legislative updates
• Relevant financial or taxation developments  

You may opt out of receiving marketing communications at any time by contacting us or using the unsubscribe facility provided.

Cookies and Analytics  

Our website uses cookies and similar technologies to:

• Enhance user experience
• Analyse website traffic and usage
• Improve website performance  

You may disable cookies through your browser settings; however, some website functionality may be affected.

Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. These steps include:

• Secure cloud-based systems and storage
• Encryption and access controls  
• Internal policies and staff training  
• Confidentiality obligations for personnel  

Data Retention  

We retain personal information only for as long as necessary to:

• Fulfil the purposes outlined in this policy  
• Comply with legal, regulatory and professional obligations  

When no longer required, personal information is securely destroyed or de-identified.
Access and Correction  

You may request access to personal information we hold about you and request corrections if it is inaccurate, incomplete or outdated. We will respond within a reasonable timeframe and may require proof of identity. In certain circumstances, we may refuse access as permitted by law, and will provide reasons where required.

Notifiable Data Breaches  

In the event of a data breach likely to result in serious harm, we will comply with the Notifiable Data Breaches scheme, including notifying affected individuals and the Office of the Australian Information Commissioner where required.

Complaints and Dispute Resolution  

If you have a complaint about how we handle your personal information, please contact us in writing. We will investigate your complaint and respond within a reasonable timeframe. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner.
Updates to this Policy  

We may update this Privacy Policy from time to time. The current version will be available on our website and will include the effective date.

RJW Associates Pty Ltd
Email: info@rjwassociates.com.au
Phone: (02) 98915988
Postal Address: PO Box W282, Parramatta NSW 2150
This Privacy Policy was last updated: July 2026